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Contacting the Ministry of Business, Innovation & Employment

General enquiries

For general queries on employment relations, pay and holidays

Search our FAQs or call our Contact Centre on 0800 20 90 20 during business hours. Business hours are 8.30am - 5.00pm Monday to Thursday, 9.00am - 5.00pm Friday excluding public holidays. If calling from overseas call +64 9 969 2950.

For general queries on immigration

Immigration New Zealand
Telephone 0508 558 855 (within New Zealand but outside Auckland), or 09 914 4100 (from within Auckland)
Online enquiries

For media queries

This email and telephone number is for enquiries from the media only. For general enquiries please refer to contact details above.

Please email our media desk.
Media phone: 027 442 2141

Workplace Health and Safety inquiries

For any queries relating to workplace health and safety please contact WorkSafe New Zealand.


Call recording

All telephone calls to 0800 20 90 20 are recorded to help us to improve the quality of our customer service and to ensure that the information we provide to our customers is consistent and accurate. Records of all calls are held securely by MBIE. You can ask for access to the recording of your call by writing to us at PO Box 105-183 Auckland Central. You will need to clearly identify who you are and your contact details, and provide us the exact details of the day and time of your call, and the phone number you called from. Recordings are held for a maximum of three months, MBIE cannot respond to requests made more than three months after the original call. If you have any privacy queries or concerns please contact us.

Further contact details.