Mediators work with people to find solutions to employment relationship problems that will work for both parties. Mediators are not advocates for either party. They are independent people committed to the process of problem resolution. Mediators are skilled at facilitating discussions between the parties and helping them to identify issues and potential solutions. The aim of mediation is for the parties to resolve the matter by agreement. The mediator’s role is to:
- help people find the best way to resolve their problems
- encourage parties to identify the real issues
- help the parties explain those issues to each other
- identify points of agreement between the two parties
- help people find a way through their problem that may not seem immediately apparent
- work with people to find answers that reflect good faith and common sense
- work with parties to seek a resolution that allows both parties to move on.
Mediators can provide early assistance to parties (without representatives being present); mediate in a mediation meeting; make recommendations; make decisions at the parties’ request; record settlements [DOC 40KB]; and provide information to unions, to community groups and advisors, to employer organisations or employment law seminars.
More information on mediation and how to access to the service follows in this section or through the contact centre on 0800 20 90 20.