Appendix 1: Survey Information

The survey is made up of three (similar) paper-based self-completion questionnaires for each of the following customer groups:

• Permanent Residence applicants
• Temporary and Returning Resident's Visa (RRV) applicants
• Immigration Consultants and Agents.

A total of 28 branches were included in the 2008 survey. These comprised of the same branches as in 2007, with the addition of Manila and Dubai.[2]

A total of 11,181 questionnaires were distributed by branches. The response rate was 35 percent (compared to 31 percent in 2007).

The 2008 survey sample consisted of a similar customer mix as previous surveys:

Permanent Residence applicants n=645

Temporary/RRV applicants n=3,076

Consultants/Agents n=232