Immigration New Zealand Global Visa And Permit Survey 2008
Appendix 2: Methodology
The methodological approach remains unchanged from previous surveys:
The survey is contracted out to an external research supplier. Premium Research was contracted to undertake the 2008 Global Visa and Permit Survey.
Paper-based methodology with questionnaires printed into A5 booklet form.
Questionnaires are translated into 11 languages to ensure applicants with a lower level of English are able to participate and fully understand the survey questions.
Questionnaires are provided to onshore and offshore branches for distribution to applicants with their visa or permit decision (i.e. at the end of the Visa/Permit service process) and to the Consultants/Agents they deal with.
Questionnaire distribution numbers are determined by anticipated number of decisions each branch will process during the six week fieldwork period, and the desire to have a minimum sample of n=100 completed questionnaires per branch.
A maximum limit of questionnaires for distribution is placed on larger branches given there are minimal benefits in having a sample size larger than n=250 to n=300 per branch.
Return of questionnaires is direct to the research agency from onshore customers via freepost envelopes. For offshore customers, questionnaires are returned via branch drop boxes or post-paid envelopes provided by each branch.
Survey fieldwork is conducted over a six week period (9 June to 18 July) and at a similar time to previous surveys.
To encourage participation, a prize draw incentive is provided (NZ$1,000 travel voucher for offshore customers, NZ$500 travel voucher for onshore).
[1] TRI*M is a proprietary measurement tool of TNS Conversa which summarises the commitment (ongoing loyalty) of key stakeholder groups to company or organisation. It provides the opportunity to benchmark results that is comparable across countries, industries and stakeholder groups, and provides reliable and robust identification of key commitment drivers.
[2] However, no surveys were received from Dubai due to a reported lack of understanding of surveys in this market in addition to the absence of a reliable postal system.