Interview schedules

Management/supervisor interview schedule for Workplace Literacy Fund

Name:

Company:

Role:

Date of interview:

Contact phone:

Best time to contact:

Email:

Details of company (from TEC reports)

Industry:

Location:

No. of employees:

I'm interested in hearing about the programme that was funded by the TEC's Workplace Literacy Fund etc. etc.

Application

1. Were you involved in the application for the fund? Yes/no

2. What prompted your company to apply for the Fund? (perception of what the fund is for)

3. What were the specific [literacy] issues that you had at that time? [if not raised in previous question]

4. Have you had literacy programmes in your company before? (details)

Description of programme

5. How long did it run? (total number of weeks X hours per week = contact hours)

6. Can you tell me about what the programme covered? (i.e. details about content)

7. And how was it offered? (where, when etc.)

8. Who taught the programme? (details, name etc.)

9. How did you find/recruit them?

10. Why did you choose them to deliver the programme?

Outcomes

11. What did your company hope to get out of it at the start?

12. How well did you achieve that?

Totally Very well Reasonably Not very well Not at all

13. How many of your workers started in the programme at the beginning?

14. How did you 'sell' it to them at the beginning?

15. How many completed the programme?

16. Do you have any data on who they were? (socio-demographic details)

17. Were there any unit standards involved? (if so, which and how many completed them)

Evaluation of programme

18. Can you tell me about specific strengths and weaknesses of the programme from your perspective?

19. These programme often lead to changes occurring in the workplace. Did any specific things that you believe happened in that department/your company as a result of the programme? (if so, do you have any documentation of this?)

20. Were there any specific things that you believe helped the programme work?

21. What about things that hindered it?

22. What would you do differently if you did it again?

23. [If not mentioned already] How do you rate the tutor/provider who taught the programme?

Excellent Very good Adequate Poor Very poor

24. What were the main things that you learnt as a company from running this programme?

25. What have you done (plan to do) about literacy since the programme finished?

Other training

26. Can you explain to me how training happens in your company? (training officer, use of external trainers, quals etc.)

27. Any other comments?

Provider/tutor interview schedule for Workplace Literacy Fund

Name:

Company:

Role:

Date of interview:

Contact phone:

Best time to contact:

Email:

I'm interested in hearing about the programme that was funded by the TEC's Workplace Literacy Fund etc. etc.

1. How did you get involved in the programme at XX?

2. What services did you provide for this company? (needs analysis/teaching etc.)

3. What did you understand to be the main aims of the programme?

4. How well do you think the programme achieved those aims?

Totally Very well Reasonably Not very well Not at all

5. Can you tell me the details of how the programme was run? (where, when etc.)

6. How many hours of direct teaching (on average) did the learners get?

7. Were there unit standards covered in the programme?

8. What were the main literacy issues you covered?

9. What were the main challenges for you in running the programme? (both admin and as a teacher)

10. How well did the company support the programme? (details)

11. What sorts of changes did you see that happened as a result of the programme? (both in terms of literacy and workplace practices)

12. What were the key things that helped the programme run?

13. And what hindered it?

14. If you ran the programme again, what would you do differently? Why?

15. Do you think that the company will run literacy programmes again in the future? (if yes, what etc; if no, why not)

16. What general advice would you offer for other workplace programmes? (teachers/managers)

17. Any other comments?