REFUGEE RESETTLEMENT - A LITERATURE REVIEW

Part I Policies And Practices Across Countries

**Table 8 Elements in a reception service**
Country	Case management	Length of case management	Central/devolved to municipality or NGO	Type of information
Australia	Yes	Up to six months	Service devolved, mostly provided by contracted NGOs	Case co-ordination Information on services available and referrals Accommodation and household formation support Early health assessment and intervention
Canada	Not specified	Four to six weeks	Service devolved, mostly provided by contracted NGOs	Information/orientation re services available Referrals
Denmark	Individual plan	Part of three-year introductory programme	Devolved to municipality
Finland	Individual plan	Part of three-year introductory programme	Devolved to municipality	Case co-ordination Information on services available and referrals Accommodation and household formation support Employment and language support
Ireland	Yes	Approximately 18 months	Devolved to county but support provided initially (three to four months) by central Resettlement Team	Case co-ordination Information on services available and referrals Employment and language support
Netherlands	Yes	At reception centre - three to six months	Central provision	Case co-ordination Information on services available Referrals
New Zealand	Yes	Initially six months - can be extended for up to 12 months	Service devolved (contracted to RMS)	Case management Information Needs assessment Liaison and referrals
Norway	Individual plan	Part of two-year introductory programme	Devolved to municipality
Sweden	Individual plan	Part of two-year introductory programme	Devolved to municipality
United Kingdom	Yes	Up to 12 months	Service devolved, mostly provided by contracted NGOs	Information on services available Access to local services
United States	Not specified	90 days	Sponsoring agencies provide	Basic needs Orientation and information on services available

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