Monitoring and Evaluation of Service Delivery and Policies
- Immigration New Zealand Quarterly Customer Satisfaction Survey December 2013 - Summary of Key Findings
The Ministry of Business, Innovation and Employment now undertakes quarterly customer satisfaction surveys to assist in evaluating and improving the level of customer service provided by Immigration New Zealand branches worldwide in relation to its visa business.
- How permanent is permanent migration?
Migration is important for New Zealand, both for demographic as well as economic reasons. As New Zealand’s population ages, the importance of migration, especially skilled migration, is likely to become even greater. Attracting and selecting migrants is only part of what is required to get the benefits of migration. Retaining migrants is also important. Given the importance of retaining skilled migrants in New Zealand, this paper seeks to answer several questions: How many skilled migrants who settle in New Zealand leave again? If they decide to leave, when do they go? Are certain migrants more likely to leave than others?
- Immigration New Zealand Annual Customer Satisfaction Survey 2012 - Summary of Key Findings
This survey outcome shows 87 percent of applicants were very satisfied or satisfied with the overall quality of the service they received. This result is significantly higher than that seen in 2011 (75 percent), with both resident and temporary applicants giving higher ratings.
- Points of Difference: Does the Skilled Migrant Category Points System Predict Wages? - February 2012
This study examines how well the Skilled Migrant Category points system predicts the wages of skilled migrants. A number of practical suggestions are made which might improve the SMC points system to more effectively target migrants likely to earn higher wages in the medium term.
- Immigration New Zealand Annual Customer Satisfaction Survey 2011
This survey outcome shows 77 percent of applicants were very satisfied or satisfied with the overall quality of the service they received. This result is significantly higher than that seen in 2010 (72 percent), due to the higher rating given by temporary applicants. This result is likely driven by an emphasis by INZ on timeliness – there have been changes to reduce processing times as well as a move to better manage customers’ expectations of processing times. Resident applicants rated their satisfaction the same in 2011 as in 2010.
- Global Visa and Permit Survey 2009: Summary of Key Findings
The Department undertakes an annual customer satisfaction survey to assist in evaluating and improving the level of customer service provided by Immigration branches worldwide in relation to its visas and permits business.
The Summary of Key Findings contains the highlights from the 2009 survey, and provides information on the strength of Immigration New Zealand’s relationship with customers, customer satisfaction with various aspects of service, identified service improvement priorities, and knowledge about and satisfaction with information on life in New Zealand.