Workplace Productivity

CASE STUDIES

Workplace Productivity in Practice

Below are a selection of case studies of a variety of New Zealand organisations in the private sector, not-for-profit organisations and the State Sector who have made great strides in increasing their productivity.

You can either read the case studies here or watch the DVDs by clicking on the respective case study in the table below. Each case study identifies a productivity challenge to the organisation and the way they achieved improved productivity including key lessons learned which may be used for your workplace.

To order your free copy of The Workplace Productivity Starter Kit visit our online ordering system.

MANUFACTURING
Company	Industry	Main Drivers	Key Lessons
Furnware	Furniture Designer	Encouraging Innovation and the Use of Technology	Be prepared to invest time in knowing what your market is and what your customers want
Cottonsoft	Tissue Manufacturer	Investing in People and Skills	Investing in new technologies, such as automation, is not about losing staff, but rather about getting the most out of human resources available
Goodtime Food Company	Producer and Distributor of Fresh Pies	Creating Productive Workplace Cultures	Staff are often the best people to identify improvements in workplace practices
MaintainNZ	Training Services	Investing in People and Skills Networking and Collaboration	Success is possible through shared agenda and joint commitment from partners
Rotaform	Plastic Manufacturer	Investing in People Skills	Improved literacy boosts morale, teamwork and workplace communication

SERVICE
Company	Industry	Main Drivers	Key Learnings
Coll Electrical	Electrical Engineering	Building Leadership and Management Capability	Good leadership involves delegating work and responsibilities to staff at many levels. This reduces pressure on management and allows for better decision-making and management procedures
Information Tools Limited	Database and Software Programme Developer	Creating Productive Workplace Cultures	Employment practices that are family-friendly and recognise the needs of different cultures are an important part of recruiting and retaining staff in a globally competitive labour market
James Cook Hotel	Hospitality	Creating Productive Workplace Cultures Networking and Collaboration Measuring What Matters	Teams work best with a shared sense of purpose and people develop cohesion when they can have fun and feel valued
Paewai Mullins Shearing	Shearing Contractors	Building Leadership and Management Capability Creating Productive Workplace Cultures	Succession planning is crucial for developing and training future leaders in an organisation
Toll Tranz Link	Freight Forwarding Business	Building Leadership and Management Capability Encouraging Innovation and the Use of Technology Investing in People and their Skills	Management commitment is essential to workforce Up-skilling
Kapiti Island Alive	Tourism	Investing in People and their Skills	Providing training and career opportunities helps attract and retain staff

Not For Profit
Company	Industry	Main Drivers	Key Learnings
Auckland City Mission	Community Support	Organising Work Measuring What Matters	Clear and succinct reporting systems provide benchmarks for performance and improvement
Outward Bound	Personal and Social Development	Investing in People and their Skills	Although there are times for autonomous decision-making, a more consultative approach is likely to be more effective in building team commitment and enhancing productivity
Switzer Home	Rest Home	Building Leadership and Management Capability Creating Productive Workplace Cultures Organising Work Networking and Collaboration	Enabling staff to participate in decision-making builds commitment to policies and practices

State Sector
Organisation	Services	Main Drivers	Key Learnings
Accident Compensation Corporation (ACC)	ACC manages New Zealand’s accident compensation scheme	Building Leadership and Management Capability Creating Productive Workplace Cultures Investing in People and Skills	Employees and managers working together to identify solutions that meet the organisation’s objectives and individual’s needs
Inland Revenue (IR)	Collecting revenue to meet New Zealand’s public service and infrastructure needs	Encouraging Innovation and the Use of Technology Networking and Collaboration	Organisational and managerial commitment is important for ensuring the trust and freedom to generate innovation
Department of Labour - Health and Safety Inspectorate	Provides Information and guidance to assist businesses and workers to have healthy, safe and productive workplaces	Building Leadership and Management Capability Encouraging Innovation and the Use of Technology Investing in People and Skills	Technology and up-skilling of staff go hand in hand – requiring holistic thinking around training and implementation
Department of Labour – Immigration Contact Centre	Grants visas and permits to people entering New Zealand and provides advice on New Zealand’s immigration policies and procedures	Building Leadership and Management Capability Creating Productive Workplace Cultures Investing in People and Skills	Be flexible in objectives and the direction of an initiative as this can change through the life of a project

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Workplace Productivity

CASE STUDIES

Workplace Productivity in Practice