Measuring what Matters

It is really important to assess the value of any investment you make in improving your workplace productivity. This helps you understand the things that make the biggest difference. For example, is it the size of your organisation’s structure, the skill levels of your staff, the size of your market or some other factor?

Measuring what matters includes:

• making sure information systems provide the information needed to work out how well your business is doing
• measuring performance against a range of goals, rather than just focusing on financial performance
• identifying key performance measures/indicators and regularly measuring them throughout the year
• making sure all employees know what the key performance measures are
• measuring or monitoring customer satisfaction, employee morale and supplier feedback
• benchmarking your organisation against industry best practice.

Read the case studies

Main Productivity Focus

• ACC
• Inland Revenue
• Auckland City Mission
• James Cook Hotel

Secondary Focus

• DoL Immigration
• Switzer Home